FAQ

On orders of $40 or more, shipping is free.

This depends on where you are located. The shipping time to US is about 7-15 working days and to other areas is about 10-25 working days.

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so don't panic if your package isn't immediately "in transit." At the same time, you can find the "Order Number" and "Tracking Number" in this email, and check the shipping information of your order at any time in the "Track Order" page.

Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control. We realize that many of you ordered your items for a specific trip or adventure, and we may not be able to meet that timeframe.

If you do not receive your item on time, please contact us (support@starweald.com) for further assistance.

If you would like to cancel your order, please notify us (support@starweald.com) immediately. If you would still like your order, no action is required. We will ship your order out as soon as we can.

When your order has shipped you will receive a tracking confirmation email. To track your order, you can also log into your account. Scroll down to Items Ordered and click Track your order. If you do not have an account, our customer service can help you (support@starweald.com).

We sincerely apologize for the delay in getting your order and appreciate your patience.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

You may return unused item(s) purchased at ZephyrOutdoor within 30 days from the date of the order for a refund. Returned items must be in their original packaging.  Please contact our customer service department for a return authorization prior to returning any items. 

*Please note that we do not refund any original shipping charges and that we do not currently offer prepaid return shipping labels.

For a more detailed about return policy, click here.

• All returns must be returned within 30 days of receipt of the order;
• The product's hangtag, the original packaging and components should be intact;
• The product should be kept brand new, unused and in original condition;
• The problem of replacing the product is not man-made damage;
• Accompanied by proof of purchase (order confirmation email or number).

*Unfortunately, we can't accept returns ON SALE items, gift cards and custom products (such as special orders or personalized items).

We go straight to work as soon as your order is placed, to ensure it gets to you as quickly as possible.

We will process the order within 48 hours after the customer requests to cancel the order.

We accept cancellation of orders before the product is shipped or produced. If the order is canceled, you will get a full refund. If the product has already been shipped, we will not be able to cancel the order.

If you have any shipping questions, please contact us (support@zephyroutdoor.com).

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 3-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@zephyroutdoor.com.

You can contact us by email to apply for a return, or you can make a self-service return application.

• Contact Email support@zephyroutdoor.com
• Self-service return

For more information on returns, please check out our Return Policy.

Though we highly encourage you to double-check colors, sizes, and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.

We process orders after 1-3 business days from when they are placed. If a change needs to be made to your order, please contact us at support@zephyroutdoor.com within 48 hours and we will do our best to accommodate that change, but we can't make any promises.

If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order. In this case, we will provide you with the information about the courier so you can contact them and ask for an address change.

For bigger, tougher stains that climb up the sides of a saucepan or skillet create a paste of water and baking soda in center of pan. Rub paste in a circular motion using a damp sponge or towel. Rinse paste, wash with warm soapy water and dry. Or for larger pots add baking soda to the center or pan with 1/2 to 1 cup of water. Bring water to boil and cover pan. As the water boils and evaporates, it will leave a film of baking soda around the walls of the pan that you can then scrub off. When most of the water has boiled off, turn off the heat and use a long-handled brush or scouring pad to scrub off your mess (again, new pads will work better). It's best to do this while the pan is still hot, so it may help to use gloves and grip the pan with a towel or oven mitt.

You can also try using a little white distilled vinegar. Mix 1/2 cup of household white distilled vinegar and 1/2 cup of warm water to help remove any stains or distortion. Let the affected area sit for about 3 minutes and rinse thoroughly with warm water and repeat if necessary.

If your pots and pans have a film try rubbing them with a little lemon juice, vinegar and even ketchup.

If you find several stains or burns on the outside of your cookware, use a scouring agent to clean them properly. You can make a paste by using baking soda or mild scouring powder and then rub the paste on the stains with a dishcloth or cleaning brush and rinse it with warm water.

We suggest handwashing all ZephyrOutdoor products with warm soapy water.

For a tent, waterproof means that all external fabric has been coated with exceptional polyurethane coatings and the seams are watertight out of the bag.

"mm" refers to millimeters and is paired with a number to represent a standardized measurement of how waterproof a coating is. For instance, a 1500mm coating will withstand a 1500mm column of water for more than one minute before a single drop might appear through the fabric. That's strong enough to prevent rain from leaking into a tent in a hurricane-force storm.

"D" stands for Denier. It's a numbering system for fibers, filaments and yarns, in which the lower numbers are lighter/finer and the higher numbers heavier/coarser. "T" stands for Thread Count – specifically the number of warp and fill threads in a square inch. The lower numbers represent a loosely woven fabric and the higher number a tightly woven fabric. These two numbers together help indicate the strength and feel of a piece of fabric.

Cleaning your tent is not necessary unless it has an offensive odor or becomes heavily soiled. If heavily soiled, the pressure from a regular garden hose will remove most loose dirt. For more severe cleaning, set up your tent and hand wash it with warm water, a sponge and mild, non-detergent soap.

Don't use dishwashing liquid, detergent, bleach, pre-soaking solutions, or spot removers. Rinse well. Dry your tent by pitching it or line-drying it. Never dry clean, machine- wash or machine-dry your tent. Any of these methods can remove all the waterproof coatings from the tent.

One of the easiest ways to damage a tent is not drying it out as soon as it gets wet. Storing a damp tent for as little as 24 hours in warm weather is likely to start the process of mold formation. Mold can permanently damage the waterproof coating by causing it to separate from the fabric, but light to severe stains is more common. Mildew stains are permanent. They cannot be removed without causing potential damage to the fabric coating and are not covered by the warranty. Even if your tent looks dry after use, it's best to make sure it's completely dry before storing it. Hang it outside or stack it loosely at home for a few days, turning it inside out to make sure it dries everywhere.

*Never machine dry your tent as the heat will melt the fabric.

Never pack or store your tent if it is wet, damp or dirty. Although we use the best polyurethane waterproofing available, prolonged exposure to moisture causes hydrolysis which, in turn, causes the waterproof layer to break down, becoming soft, sticky and no longer waterproof. Storing a wet tent for as little as 24 hours in warm weather is also likely to start the process of mildew forming on the fabric. Mildew will cause your tent to stain, smell and will also lead to the premature breakdown of the waterproof coating. Mildew and moisture damage are not covered under the Limited Warranty.

For long-term storage, keep your tent in a dry and cool area, out of direct sunlight. Store it outside of its stuff sack, as you would a sleeping bag, in a breathable, over-sized cotton or mesh duffel for protection. On the cheap, an old pillowcase is ideal.

We currently accept payment via PayPal, PayPal Credit Card Payments (Guest Checkout don't need a PayPal account to pay us).

• Not enough funds on the card to complete the transaction.
• The card issuing bank is not trustworthy for us. You are kindly advised that you can try another credit card.
• CVV or card information is wrong - users often make mistakes when typing.
• Expired card.